Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when creating or updating an email signature, Zammad processes inline images referenced in the signature body. If a signature body contains an HTML img tag pointing to any existing attachment, the system copies that attachment into a new signature-owned record, without checking whether the user has permission to access the original attachment. The newly created copy is then downloadable by the same channel-admin user, because attachment access is determined by the copy's owner (the signature), not the original object (e.g., a ticket or knowledge-base article). This allows a user with any of the admin.channel_email, admin.channel_google, admin.channel_microsoft365, or admin.channel_microsoft_graph permissions to read attachments they would otherwise be denied access to, such as ticket attachments belonging to groups they are not a member of. This issue is fixed in version 7.1.2.
Published: 2026-09-25
Score: 5.1 Medium
EPSS: n/a
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

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History

Fri, 25 Sep 2026 18:30:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when creating or updating an email signature, Zammad processes inline images referenced in the signature body. If a signature body contains an HTML img tag pointing to any existing attachment, the system copies that attachment into a new signature-owned record, without checking whether the user has permission to access the original attachment. The newly created copy is then downloadable by the same channel-admin user, because attachment access is determined by the copy's owner (the signature), not the original object (e.g., a ticket or knowledge-base article). This allows a user with any of the admin.channel_email, admin.channel_google, admin.channel_microsoft365, or admin.channel_microsoft_graph permissions to read attachments they would otherwise be denied access to, such as ticket attachments belonging to groups they are not a member of. This issue is fixed in version 7.1.2.
Title Zammad: Channel admins can read unauthorized attachments via signature rich-text body
Weaknesses CWE-639
CWE-862
References
Metrics cvssV4_0

{'score': 5.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}


Subscriptions

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cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T18:13:25.176Z

Reserved: 2026-07-15T22:19:06.906Z

Link: CVE-2026-63205

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-09-25T19:17:54.837

Modified: 2026-09-25T19:17:54.837

Link: CVE-2026-63205

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses